Deliveries & Returns
DELIVERIES
Delivery of Products ordered on the Site is made to the address indicated when the Customer orders as the “delivery address” (which may be different from the billing address), or to a relay point of their choice, which can only be cited in the targeted territory.
The Customer is informed before validation of his order of the possible delivery methods for the Product ordered as well as the deadlines and costs corresponding to each of these methods.
The Customer must ensure that the information communicated is correct, and that it remains so until complete delivery of the Product(s) ordered.
The Client therefore undertakes to inform Mr & Mrs SAUVAGE of any change in billing and/or delivery details which may occur between the Order and delivery, by sending, without delay, an email to the customer service email address.
Failing this, in the event of a delay and/or delivery error, the Customer cannot under any circumstances be held liable for Mr & Mrs SAUVAGE in the event of non-delivery, and the customer service of Mr & Mrs SAUVAGE will contact the Customer for a second delivery at the expense of said Customer.
DELIVERIES
DELIVERY COSTS & DEADLINES
Delivery costs will be indicated on the order summary.
The delivery time is indicated on the site for each product. Unless otherwise specified, delivery times are 5 to 30 working days for France.
RETURNS & REFUNDS
The withdrawal period is 14 days from receipt of the product. For a product return, please contact us at the email address: contact@sauvage.com .
We will refund the products once returned in perfect condition with the original product labels, unwashed and unused.
The Products must be returned to Mr & Mrs SAUVAGE in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.
He is obliged to return the completed and signed withdrawal form to us by email.
Withdrawal form (To download)
The exchange of products for any order placed on the site is not supported. Any returned product can only be refunded and not exchanged.
Return address : 46 - 48 rue Ferdinand Buisson in Bègles 33130
RETURNS OF DEFECTIVE PRODUCTS
Every day, we do our best to guarantee high quality of our products. However, some products may escape our verification.
When an ordered product arrives defective at your home, please contact us by email: contact@sauvage.com
For more information, please consult our General Conditions of Sale